Refund policy

Thanks for shopping with REFINE. We want to make sure that your time spent discovering, evaluating, and purchasing our items is enjoyable. Please note that your purchases from us are subject to terms and conditions, just like any other shopping experience. The most important thing to understand is that by placing an order or completing a purchase at our website: www.refinetools.com, you agree to the terms set forth below and within our General Terms and Conditions of Sale ("Terms and Conditions").

Order Acceptance and Confirmation Policy

Once we receive your order, we'll provide you with an email order confirmation, which is simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.

Order Cancellation Policy

All orders are automatically processed on our end and sent for shipment as soon as they are placed. Unfortunately, during this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. Therefore, we strictly adhere to the following cancellation policy:

• If you cancel your order at least one day before it has been shipped, your order will be canceled for Even if you are charged, we will refund the full price and shipping cost, if applicable.
• If you cancel your order after it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.
• Orders which are refused at delivery will be assessed all of the applicable fees listed above - including restocking, cancellation, and other applicable fees.

Return Policy

Only items that have been purchased directly from our website,  www.refinetools.com, can be returned to us. Our products purchased through other retailers or websites must be returned per their respective returns and refunds policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Before making a return, please contact us to make confirmation. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1. Policy For No-Cause Return

We know life is complicated, so we go above and beyond for our customers. As such, we offer a no cause return policy. If you hope to take this option, please consider the following rule:
Under the no cause return policy, you have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. And You are responsible for any return shipping cost.

2. Policy For Cause Return

In some cases, we know it may take longer than 7 calendar days for you to find out whether our products meet your expectation. If this applies to you, please consider the following rule:

Under the show-cause return policy, you have 30 calendar days to return an item from the date you received it. You have to show, via photos or video, there is, in fact, a defect or nonconformity with our product, and such defect or nonconformity substantially impaired the value and functionality of the product, and You have to justify why you had not discovered a substantial defect or nonconformity within 7 calendar days.

3. Policy For Non-approved Exchange/Return/Refund

Depending on the products, we offer different warranty coverage for different product, as outlined in our Terms and Conditions. If this applies to you, please keep the following in mind:

We will not approve any claim caused by parts that are designed to be susceptible to wear and tear, including but not limited to:

• Consumable components; such as nozzles, needles, air flow caps, paint containers, mesh filters, sealing parts, air inlet connectors, sanding pads, or parts that fail due to normal wear.
• Tools that have been modified by any party other than REFINE, or tools that have been improperly installed, improperly operated or misused based upon industry standards, or tools which have not had reasonable and necessary maintenance, or tools which have been used for operation outside of the specifications for the tools.
• Defects caused by accident, unauthorized repair,or improper testing.

4. Packaging and Return Shipping

Please ensure that the item you're returning is repackaged with all the parts, accessories, manuals, and documentation that were included when you received it. All returns must be completed within 30 days from the date we approved your return request, or your return request is considered abandoned.

You may be subject to return shipping costs depending on the cause of your return. We are only committed to paying for your return shipping if there are enough documents to show we caused the defect. If the carrier is responsible for causing a defect, you are responsible for initiating the process with them, and we will assist you to do so. In all other circumstances, you are responsible for shipping your return back to us. If we paid for your return shipping by mistake, we would deduct the shipping cost we paid in your refund once we determined that we have not caused the defect after receiving and inspecting your return.

5. Refund and Exchange

Within 7 days from the date we receive your return, we will examine the product for any damage or noncompliance with our Terms and Conditions before issuing your refund. We reserve the right to adjust your refund according to our Terms and Conditions. Please note that we may only issue a partial refund depending on the cause for your return, as well as the condition of Goods, once we receive and inspect your return. Once we approve the return, your refund will be processed.

Once we receive your return, we will examine the product for any damage or noncompliance with our Terms and Conditions within 7 days. If we determine that you will be eligible for exchange, you will be notified and initiate an exchange request. Our exchanges are, of course, subject to product availability. If your items cannot be exchanged, they can only be returned, and your refund will be issued to the payment method you used on your order (per the guidelines in our Return Policy).